Fix video and interactive feature problems

Use this guide to identify and fix any issues you might experience with streaming video or using interactive features hosted by Yahoo.

Make sure your system configuration is supported

Identify and fix the source of the issue

Update Adobe Flash Player

Make sure you have the latest version of Adobe Flash player installed on your computer. You can check which version you have on Adobe's Flash Player help site.

If you don't have Adobe Flash Player, use these steps to install it:

  1. Download the latest version of Adobe Flash Player.
  2. Run the Adobe Flash Player installer.
  3. Follow the on-screen instructions to complete the installation.

Check your Internet connection and system resources

Depending on the time of day, or the number of people using the same Internet service provider as you simultaneously, the quality of your Internet connection can vary. Here are some things you can check:

  • Close extra browser windows, tabs, and applications.
    Having too many program windows, Web browser tabs, or applications open at one time can slow your system down.
  • Make sure you have a strong Internet connection.
    Check your Internet connection speed. You can find free "Internet speed test" Websites in Yahoo Search. If you have frequent problems with connection speed, contact your Internet service provider.

Check for common issues that cause browser related issues

If you're still having the issue, use our comprehesive browser troubleshooting guide that will help clear up most issues.

  Are you using an app on your mobile device? - If you're having trouble streaming video or using interactive features in an app, use our fix problems with iOS apps and fix problems with Android apps guides.