Fix problems with Yahoo not working properly

When Yahoo products stop working, there's usually a quick and easy fix. Here's how to troubleshoot problems so you can get back to what you'd rather be doing.

Remember, Yahoo always works best in the latest version of your favorite browser.

Errors with page features and functionality

Pages (or images) don't load correctly

Problems with page load errors are usually related to temporary internet files. Clearing your browser cache usually fixes any page loading errors.

If you're having problems with images, check out our guide on how to fix problems with images that don't load on Yahoo pages.

Pages (or product features) are unresponsive

Buttons, menus, and other features may not work correctly if JavaScript is disabled. Always make sure JavaScript is enabled.

Many browsers offer enhancements known as add-ons, plug-ins, or extensions. These may cause problems with Yahoo product features and functionality. Disable browser enhancements to fix problems with:

  • Toolbars
  • News and stock tickers
  • Instant messaging
  • Weather and email alerts
  • Antivirus and antispyware managers
  • Games

If you're having problems with video playback, check your internet connection or update Adobe Flash Player.

Fields for Yahoo ID or password are automatically filled

If your Yahoo ID and password are auto-populating, learn how to turn the autofill browser feature off.

Pages display old or outdated information

Clearing your browser's cache can help with many types of browser functionality issues, including:

  • Sign-in problems
  • Error messages
  • Webpages hanging or freezing,
  • Content not updating
  • Browser applications (like games) not responding

Time displayed on Yahoo is incorrect

If you're seeing incorrect posting times displayed on your messages, you'll need to update the time zone on your Yahoo account. For help, see our article about updating time zone and language preferences.

Connectivity

Problems connecting to Yahoo on a mobile device

If you're having problems, check your network connection before trying these troubleshooting steps. If that's not the problem, see our mobile troubleshooting guides below:

Problems connecting to Yahoo from a browser

If you can't connect to Yahoo, make sure you have a strong internet connection.

Steps to fix general, browser-related problems 

If you don't see your problem listed above, these general steps will help with most browser-related issues.

If Yahoo still isn't working

Use these steps, starting with #1, then check if your problem is resolved before moving to the next step.

  1. Clear your browser's cache
    Clearing your cache can help with many types of browser functionality issues, including error messages, webpages hanging or freezing, content not updating, and browser applications (like games) not responding.
  2. Update your browser
    Yahoo pages work best in the latest version of your favorite browser.
  3. Restart your computer
    If you've completed the steps above, and you're still having problems, try restarting your computer.
  4. Make sure that JavaScript is enabled
    Buttons, menus, and other features may not work correctly if JavaScript is disabled.
  5. Disable browser enhancements
    Many browsers offer enhancements known as add-ons, plug-ins, or extensions. These may cause problems with Yahoo product features and functionality. Examples: toolbars, news/stock tickers, instant messaging, weather/email alerts, antivirus/antispyware managers, and games.
  6. Temporarily disable antivirus, antispyware, and firewall products
    In rare cases, security programs can block certain scripts that are essential to Yahoo product features.
  7. Test from another computer or mobile device
    If you're still having trouble with the site, there may be an issue with your computer. Testing from another computer or mobile device ensures you're able to access your account.
  8. Reset your browser to default settings
    If you've tried all the options listed above and Yahoo still isn't working, resetting your browser to it's default settings deletes any changes you've made including: deleting your bookmarks, removing all enhancements, and clearing any temporary internet files related to it.

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