Having trouble signing into your account? You can always reset your password easily by following these steps . If you've tried this and still can't sign in, you may talk to one of our Yahoo Account Specialists.

Emails are incorrectly sent to the trash or wrong folder

If you notice your emails are going to the trash or to the wrong folder, it might be because of a faulty filter redirecting your emails to different folders, other than the inbox. Check your settings to view or change where they're going.

  • If you've set up filters, the settings may be routing some emails to the trash. You can review your filter settings in Yahoo Mail and edit or delete any incorrect filters.
  • If you're using a mobile app or program, such as Outlook or Mac Mail, that is set up to delete email from the server, you'll need to contact the manufacturer for help.